Operations & managed services
NOC & Managed Services
Proactive monitoring and incident management for optical, IP, and data center infrastructure. 24×7×365 coverage with defined SLAs.
O&M Services
Field and operational maintenance across installed base — preventive and corrective maintenance, spares management.
L1 / L2 / L3 Support
24×7×365 technical support across all tiers — from field issue resolution to complex fault analysis and vendor escalation management.
CX Services
SAO, PDI, CMS, BPA framework, and web application support for Arista and NetScout platforms. Customer experience visibility and reporting.
War-room governance for program certainty
Large infrastructure programs create execution uncertainty, vendor fragmentation, and SLA risk. STCS replaces that with governance-led transformation assurance.
30-minute escalation SLA
Issues are escalated with assigned ownership within 30 minutes — no reactive firefighting, structured resolution paths.
<4% repeat escalation rate
Root cause resolution, not workarounds. Each escalation is closed with documented corrective action.
Documentation-first closure
Audit-ready handover with complete serial number, cable, diagram, and photo documentation on every program close.
End-to-end program ownership
One accountable partner across supply, field, integration, and operations — no blame-shifting between vendors.
